Customer Experience
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Screenmobile Customer Service Goals

Screenmobile wants to make sure each and every one of our customers are treated with the utmost care and expertise possible. Listed below are our standards of Customer Service - the things that we feel are important and seek to preform for each customer. 


1. We answer our phones with a live voice.

2. We listen to our Customers' needs.

3. We provide accurate & timely information on scheduling.

4. We provide accurate pricing information.

5. We display a top-notch positive professional appearance package.

6. We personally introduce ourselves.

7. We maintain a professional work-space.

8. We provide ongoing customer communication. 

9. We appreciate your business.

10. We re-affirm your satisfaction. 

ScreenmobileWhat They're Saying About Us

"We love to have the windows open on nice days, but our twenty year old screens were showing their age.  They had multiple issues such as pieces that were missing which prevented them from staying in the window or tears at the corners.  It didn’t help that our lab scratched nice big holes in the screens at the back of our house!  We looked for replacement parts but were unsuccessful.  We were thrilled to learn that there was a company that would come to our house and repair our screens!  In less than two hours our screens were repaired and they look brand new!  Chuck Reyes with Screenmobile of Richmond was professional and knowledgeable about their products.  Its been wonderful to have our windows open without inviting tons of bugs indoors!"
The Bales Family
Midlothian, VA
Rick and I wanted to let you know that the window screens look terrific and do a great job of keeping our curious cats in line and inside. Twenty-three windows done in an efficient, professional manner. They reflect the quality of your workmanship and materials. We will happily recommend you.
Deb & Rick Maag
Surf City, NC
“Augustine is absolutely fabulous and we appreciate his work”. We were very pleased with his work ethic and the time he took to go over the screen doors.
Fran
Rancho Mirage, CA
Robbie and His assistant did agreat job.There workmanship and the materal they used far exceeded what I expected .I couldn't be any happer with the job they did. I would not hesitate to recommend them to any body nor would I call anybody else for any future work I may need.They did great work. Bill Loschiavo Carolina Beach,NC
Mr. Bill Loschiavo
Carolina Beach, NC
Tommy & Greg were here on time, reviewed what we wanted done, discussed options, showed us different screens, once we made decision, they made the screens on site and installed them.
Virginia Gramlich
Hampstead, NC