Customer Experience
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Screenmobile Customer Service Goals

Screenmobile wants to make sure each and every one of our customers are treated with the utmost care and expertise possible. Listed below are our standards of Customer Service - the things that we feel are important and seek to preform for each customer. 

1. We answer our phones with a live voice.

2. We listen to our Customers' needs.

3. We provide accurate & timely information on scheduling.

4. We provide accurate pricing information.

5. We display a top-notch positive professional appearance package.

6. We personally introduce ourselves.

7. We maintain a professional work-space.

8. We provide ongoing customer communication. 

9. We appreciate your business.

10. We re-affirm your satisfaction. 

ScreenmobileWhat They're Saying About Us

I want to congratulate your company for the wonderful people you have on staff. Dodie on the phone knew what I was talking about as I described my screening needs. She even went over the prices & scheduled me the following week. The owner, Greg showed up in his uniform with a smile on his face. He did a professional job and even took my credit card for payment. I was very pleased to have it taken care of so soon. I’m having a dinner party on Saturday. Now my guests won’t have flies in their pie. Screenmobile = Super Service!
Theresa S.
Montecito, CA
We love our phantom screens installed at our beach house. Screen mobile was super easy to work with and very responsive. I would recommend using them and I will use them for future projects
Adele McLean
Wilmington, NC
We had our screened in porch winterized with the acrylic panels and we love it! Nick did a great job!
Omaha, NE
I contracted with Chuck Reyes, Owner of ScreenMobile Richmond to replace 48 oversized screens and install the appropriate mounting hardware on our 3 dormitory buildings, as well as repair and install hardware for 27 additional screens for our Dining Hall. Measurements were taken and materials ordered. The screens and the additional work were completed as promised and were ahead of schedule. The quality of work was excellent and the pricing was, I feel, a great value. I would recommend Chuck, and ScreenMobile of Richmond to anyone who may need this service, and I will surely use them again when the need arises!
Tom Sisk
Maintenance Manager, Roslyn Managers Corp
I had 12 screens refinished and was very impressed with the quality and quickness of their work and I didn't have to take the screens anywhere, they come right to you. Great job! Thanks.
Jared W.
Omaha, NE