Customer Experience
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Screenmobile Customer Service Goals

Screenmobile wants to make sure each and every one of our customers are treated with the utmost care and expertise possible. Listed below are our standards of Customer Service - the things that we feel are important and seek to preform for each customer. 


1. We answer our phones with a live voice.

2. We listen to our Customers' needs.

3. We provide accurate & timely information on scheduling.

4. We provide accurate pricing information.

5. We display a top-notch positive professional appearance package.

6. We personally introduce ourselves.

7. We maintain a professional work-space.

8. We provide ongoing customer communication. 

9. We appreciate your business.

10. We re-affirm your satisfaction. 

ScreenmobileWhat They're Saying About Us

I contracted with Chuck Reyes, Owner of ScreenMobile Richmond to replace 48 oversized screens and install the appropriate mounting hardware on our 3 dormitory buildings, as well as repair and install hardware for 27 additional screens for our Dining Hall. Measurements were taken and materials ordered. The screens and the additional work were completed as promised and were ahead of schedule. The quality of work was excellent and the pricing was, I feel, a great value. I would recommend Chuck, and ScreenMobile of Richmond to anyone who may need this service, and I will surely use them again when the need arises!
Tom Sisk
Maintenance Manager, Roslyn Managers Corp
FANTASTIC job. Reliable team, great communication skills and excellent customer service. Makes the job easy to have someone fix something when all of the above are characteristics I seek! Thankful that they came to me and were very efficient, even in the rain! Highly recommend!
Elizabeth B.
Omaha, NE
Tommy & Greg were here on time, reviewed what we wanted done, discussed options, showed us different screens, once we made decision, they made the screens on site and installed them.
Virginia Gramlich
Hampstead, NC
Nick and his guys installed a Lifestyle garage door screen on my house. They did a great job! My man cave if finally complete.
Ernie B.
Omaha, NE
We love our phantom screens installed at our beach house. Screen mobile was super easy to work with and very responsive. I would recommend using them and I will use them for future projects
Adele McLean
Wilmington, NC